{"id":1075,"date":"2021-04-13T09:26:58","date_gmt":"2021-04-13T09:26:58","guid":{"rendered":"https:\/\/www.diosoft.hu\/?page_id=1075"},"modified":"2025-09-25T12:50:05","modified_gmt":"2025-09-25T12:50:05","slug":"a-crm-es-a-vallalati-folyamatok","status":"publish","type":"page","link":"https:\/\/www.diosoft.hu\/en\/egyedi-crm-fejlesztes\/a-crm-es-a-vallalati-folyamatok\/","title":{"rendered":"A CRM hat\u00e1sa a v\u00e1llalati folyamatokra \u2013 folyamatok optimaliz\u00e1l\u00e1sa | Di\u00f3-Szoftver Kft"},"content":{"rendered":"
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CRM in the corporate processes
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\"a-crm-es-a-vallalati-folyamatok\/\"<\/figure>\n<\/div><\/div><\/div>\n\n\n\n

A CRM hat\u00e1sa a v\u00e1llalati folyamatokra nem csup\u00e1n technol\u00f3giai k\u00e9rd\u00e9s, hanem strat\u00e9giai d\u00f6nt\u00e9s. A folyamatok \u00e9s a CRM szoftver k\u00f6z\u00f6tti kapcsolat kulcsfontoss\u00e1g\u00fa a hat\u00e9kony m\u0171k\u00f6d\u00e9shez, az \u00fcgyf\u00e9lk\u00f6zpont\u00fa szeml\u00e9lethez \u00e9s a hossz\u00fa t\u00e1v\u00fa n\u00f6veked\u00e9shez..<\/p>\n\n\n\n

\"The concept of Customer Relationship Management (CRM) refers to the description of a company's processes towards its own partners. A CRM system is designed to support these processes and to store information about current and potential customers.\" - Wikipedia in Hungarian<\/a><\/p>\n\n\n\n

The business processes determine the direction of development, which activities the CRM system should support, who the users are and what work they do. <\/p>\n\n\n\n

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Therefore, the CRM system must be adapted to the specificities of the industry and internal processes and support the usual workflow. A new application is a stressful situation for many people, who fear that they will find it difficult to do their job because the new system is different from the old one. After the introduction, no one should feel that their working conditions are now worse. If they do, the success of the project could be jeopardised by passive resistance to the software. This is when the common objection \"we've been doing so well!\"<\/p>\n\n\n\n

Processes supported by the CRM system: recording customer data and customer relationships, managing business opportunities, sales and customer service, reports and analysis.<\/strong><\/p>\n\n\n\n

During the development process, there is often a need to complement the CRM system with other activities. These are not originally part of the traditional CRM system processes. Thus, our software is often extended with other functions such as assigning tasks, sending internal messages, stock management, asset management, etc.<\/p>\n\n\n\n

CRM systems cannot work in isolation, they must be linked to other software. These can be: webshop, billing and accounting software, call-centre, banking interface or other applications.<\/p>\n\n\n\n


Industry specific processes<\/h2>\n\n\n
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At first glance, the way companies operate is very similar, as the basic processes are generally the same. However, due to industry specificities or established business cultures, there may be significant differences in the details, which is why customisation is necessary. We therefore take care that the newly developed CRM system maps the specific processes and unique needs of the industry. This makes it as easy as possible for employees to get up and running with the new tool. This is the only way to ensure that the software is also useful for the company's managers. It is essential to ensure transparency of processes, to preserve customer data, to improve traceability and efficiency. These<\/p>\n\n\n\n

CRM \u00e9s a folyamatok integr\u00e1ci\u00f3ja<\/p>\n\n\n

\n\nReferencia<\/a>\n\n<\/div>\n\n
\n\nInteresting<\/a>\n\n<\/div>\n\n\n


Folyamatok \u00e9s integr\u00e1ci\u00f3<\/h2>\n\n\n
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A CRM rendszer akkor m\u0171k\u00f6dik igaz\u00e1n hat\u00e9konyan, ha szorosan integr\u00e1l\u00f3dik a v\u00e1llalat t\u00f6bbi rendszer\u00e9vel: Marketing automatiz\u00e1ci\u00f3s platformokkal val\u00f3 \u00f6sszek\u00f6t\u00e9s r\u00e9v\u00e9n c\u00e9lzott kamp\u00e1nyokat ind\u00edthatunk az \u00fcgyf\u00e9ladatok alapj\u00e1n. ERP rendszerekkel val\u00f3 \u00f6sszekapcsol\u00e1s r\u00e9v\u00e9n a p\u00e9nz\u00fcgyi \u00e9s logisztikai adatok is el\u00e9rhet\u0151k. Projektmenedzsment eszk\u00f6z\u00f6kkel val\u00f3 integr\u00e1ci\u00f3 seg\u00edti az \u00fcgyf\u00e9lprojektek nyomon k\u00f6vet\u00e9s\u00e9t.<\/p>\n\n\n\n

B\u0151vebben az inetgr\u00e1ci\u00f3r\u00f3l itt olvashat <\/a><\/p>\n\n\n\n

FAQ<\/h2>\n\n\n
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\"Egyedi<\/figure>\n<\/div>\n\n\n

Tov\u00e1bbi inform\u00e1cit tal\u00e1lhat a kisv\u00e1llalati egyedi CRM i szoftverekkel kapcsolatosan a GYIK oldalon.<\/a><\/p>\n\n\n\n

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Contact<\/h4>\n\n\n\n

Di\u00f3-Szoftver Magyarorsz\u00e1g Kft
Address: H-1037 Budapest, B\u00e9csi \u00fat 60. Hungary <\/mark><\/p>\n\n\n\n

Tel<\/mark>++36 30 632 6599
E-mail: info@diosoft.hu<\/a><\/mark><\/p>\n\n\n\n