The user experience, or UX, is a key element in the acceptance of software. Megoldásaink fejlesztése során törekszünk arra, hogy a felhasználó számára a legkönnyebben kezelhető és áttekinthető képernyőt alakítsuk ki.

User Experience (UX) means user experience. User experience is the term used to describe the impressions (experiences) that a user has when using software. UX design is the design of the user experience, which is created by the appearance of the software, its user interface. This is called the User Interface (UI).

Expectations and assumptions are made about a new software, every future user has an idea of the software to be. The success of the implementation of new software depends on getting the implementation as close as possible to the vision. It should meet as closely as possible the needs identified in the pre-implementation survey során elmondtak.

The introduction of new software is a minor shock for all users, because it creates a tension in them that what was "good before" has to be forgotten and something new has to be learned. Therefore, an important element of success is how easily and quickly users learn and get used to the new software. This way, they can do their previous work with a new tool, but faster, more efficiently and with greater clarity. Efforts should be made to ensure that a given user has access to everything in the software, but only to what is really important for his or her work.

The user experience sometimes depends on the little things: the terms used in the software should be familiar, the steps of the process should not be different. The screenshot should be neat and clear, and the order in which fields are filled in should match the workflow. Letters should be legible and graphics should be attractive but understated.

Fő tényezők, amelyek hatnak a felhasználói élményre üzleti szoftvereknél

Felhasználói élményt meghatározü szempontok

Használhatóság – Egyszerű, intuitív kezelőfelület, logikus navigáció és menürendszer, rövid tanulási idő.

Teljesítmény és válaszidő – Gyors betöltés és reakcióidő, zökkenőmentes működés nagy adatmennyiség mellett is, nincs lassulás vagy várakozás.

Testreszabhatóság – Felhasználói szerepkörök és jogosultságok, egyéni dashboardok, riportok, nézetek, rugalmas beállítási lehetőségek

Vizuális dizájn és ergonómia – Letisztult, modern megjelenés, megfelelő kontraszt és olvashatóság, mobilbarát és reszponzív kialakítás

Hozzáférhetőség – könnyűnavigáció

Integráció más rendszerekkel – CRM, ERP, dokumentumkezelő rendszerek összekapcsolása, egységes adatáramlás és workflow

Felhasználói élmény és mobilitás

The ubiquity of mobile devices means that it is essential that software is available to staff on the move, anytime, anywhere. It is important that the look and feel is clear and easy to use on a smartphone.

The software helps you to easily manage all your company's interactions with customers. It is essential that customer information is easily accessible, as this will help you work quick

If all these conditions are met, the software will be accepted and the user experience will be improved. Employees are happy to use the new tool because it really benefits them.

In summary, if everything is in place, beautiful and easy to use, and contains important information, then the user experience is good. For example, it is expected that when users are looking for content, they should be able to search the website easily and simply. Of course, the same considerations are essential when developing an application for the traditional web or mobile view.

FAQ

További informácit találhat a kisvállalati egyedi CRM i szoftverekkel kapcsolatosan a GYIK oldalon.

Useful information about the user experience angol nyelven here.